Shipping & Returns Policy

Last Updated: August 14th, 2026
 

Thank you for shopping with Filomena. We want you to feel confident about your purchase and understand what to expect when placing an order with us.

Please read this Shipping & Returns Policy carefully before making a purchase.
 

Shipping Policy
 

Where We Ship

Filomena currently ships only within the United States.

At this time, we do not offer international shipping.
 

Order Processing & Fulfillment

Many Filomena products are created using advanced 3D printing technology and may be produced specifically for your order.

Please allow up to 3 weeks for your order to be processed, produced, prepared, and fulfilled before it is shipped.

Production and fulfillment times may vary depending on the product, order volume, material availability, and other factors.

Once your order has been completed and shipped, you will receive a shipping confirmation and tracking information when available.

Please note that fulfillment time is separate from shipping transit time. Delivery times may vary depending on the shipping carrier and destination.
 

Shipping Costs
Shipping costs, when applicable, will be calculated and displayed during checkout.

Free Shipping

We offer free standard shipping on orders of $100 or more shipped within the United States.

Free shipping eligibility is based on the qualifying order total and will be applied when available at checkout.

Orders below $100 may be subject to applicable shipping charges.
 

Shipping Delays
While we do our best to meet estimated fulfillment and delivery timeframes, delays may occasionally occur due to circumstances beyond our control, including carrier delays, weather conditions, supply availability, or periods of high order volume.

Filomena is not responsible for delays caused by shipping carriers or events outside of our reasonable control.
 

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

Please review your shipping address carefully before submitting your order.

If you notice an error, please contact us as soon as possible. We will do our best to update the information before the order is shipped; however, we cannot guarantee that changes can be made once production or shipping has begun.

Filomena is not responsible for orders delivered to an incorrect address provided by the customer.
 

Returns & Refunds
 

30-Day Return Policy

We want you to be happy with your Filomena purchase.

You may request a return within 30 days of receiving your order, including standard products that are produced or made to order, provided that the item meets the return eligibility requirements described below.

To be eligible for a return, the item must generally be:

• In its original condition

• Unused and undamaged

• Returned with all original components and accessories, when applicable

• Returned in its original packaging, when reasonably possible

To begin a return, please contact us through our website's Contact page or email us at:

[estimadafilomena@gmail.com

Please include your order number and a brief explanation of the reason for your return.
 

Return Shipping Costs

Unless the item is damaged, defective, or incorrect due to an error on our part, customers are responsible for the cost of return shipping.

We recommend using a trackable shipping service and properly packaging the item to help prevent damage during transit.

Filomena is not responsible for returned items that are lost or damaged during return shipping.
 

Refunds

Once your returned item has been received and inspected, we will notify you regarding the status of your return and refund.

If the return is approved, the refund will be issued to the original payment method.

For eligible returns, Filomena will refund the original purchase price, including any original shipping charges paid by the customer.

If your order qualified for free shipping, there will be no original shipping charge to refund.

Return shipping costs are not refundable unless the item was damaged, defective, incorrect, or the return is otherwise necessary due to an error on our part.

Please allow a reasonable amount of time for the refund to be processed and for your financial institution or payment provider to post the refund to your account.
 

Damaged, Defective, or Incorrect Items

We take care in producing and packaging every Filomena product. However, if your item arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible.

Please include:

• Your order number

• A description of the issue

• Clear photographs of the item

• Photographs of the packaging, when applicable

We will review the issue and work with you to determine an appropriate solution, which may include a replacement, repair, refund, or another reasonable resolution depending on the circumstances.

If a return is required due to an item arriving damaged, defective, or incorrect as a result of our error, we will provide further instructions regarding the return.
 

Made-to-Order and Custom Items

Standard Filomena products that are produced after an order is placed are still eligible for returns under our 30-day return policy, provided they meet the applicable return requirements.

However, customized, personalized, or specially modified items may not be eligible for return unless they arrive damaged, defective, or incorrect.

Any special return restrictions will be communicated on the applicable product page when relevant.
 

Cancellations and Order Changes

If you need to cancel or make changes to an order, please contact us as soon as possible.

We will do our best to accommodate your request. However, because some products may enter production shortly after an order is placed, we cannot guarantee that an order can be canceled or modified once production has begun.
 

Contact Us
 

If you have any questions regarding shipping, returns, refunds, or an existing order, please contact us through our website's Contact page or at: estimadafilomena@gmail.com

Filomena
Florida, United States