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FAQ
Frequently asked questions
General
How long will it take to receive my order?
Each Filomena piece is made with care and may be produced specifically for your order. Please allow up to 3 weeks for production and fulfillment before your order is shipped.Once your order is ready, you will receive a shipping confirmation with tracking information.
Will my product look exactly like the photos?
We make every effort to ensure that product photos accurately represent our pieces. However, slight variations may occur due to the 3D printing process, lighting, screen settings, and the unique nature of each item.These subtle characteristics are part of what makes each Filomena piece unique.
What materials do you use?
We mainly use PLA Matte and clear PETG.
Are the lamps ready to use?
Unless otherwise stated on the product page, our lamps are delivered with the necessary components for their intended use. Please review the specific product description for details regarding bulbs, electrical components, and installation.
Can I cancel or modify my order?
If you need to cancel or make changes to your order, please contact us as soon as possible.Because many of our products begin production shortly after an order is placed, we may not be able to cancel or modify an order once production has started.
Do you accept returns?
We accept returns within 30 days after purchase or something is wrong with the order.
What if my item arrives damaged?
If your order arrives damaged, please contact us as soon as possible and include photographs of the item and its packaging. We will review the situation and work with you to find an appropriate solution.
Do you offer custom designs or colors?
We are passionate about creativity and innovation. From time to time, Filomena may offer custom colors, finishes, or special projects.If you have a specific idea, feel free to contact us and we will let you know whether customization is available.
Do you ship within the United States?
Yes. Filomena currently offers shipping within the United States. Shipping options and costs will be displayed during checkout. Shipping is free in purchases above $100
Do you offer international shipping?
At the moment, we do not offer international shipping.
How can I contact Filomena?
If you have a question about a product, an existing order, or Filomena in general, please contact us through our website's contact page or email us at estimadafilomena@gmail.com. We will be happy to assist you.
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